Terms and Conditions

 

HOW TO BUY: Buying in our store is very simple and the following options can be chosen:

  • On our website: Directly through our online store 24 hours a day www.mosquitohouse.com.
  • By email: send an email to mosquitohouse@mosquitohouse.com indicating the quantity and product reference, contact name, delivery address and telephone number.
  • By phone: Call us at 00 34 660 286 951 during business hours customer service Mon-Fri: 9.30-13:30 h

PAYMENT: You can pay your purchases as follows:

  • Credit Cart Visa or Servired.
  • Bank transfer: transfer to La Caixa or Cajamar, indicating your order number. If transfer is not made within 7 calendar days, the entry order will be canceled.
  • Paypal: to the e-mail mosquitohouse@mosquitohouse.com with a charge of 3,5%.
  • COD: an additional charge of 5.00% over the total amount of the order will be added due to the expenses of agency management. Only available for Peninsula and Balearic Islands.

SHIPPING COSTS AND DELIVERY TIMES:

  • Spain and Portugal: Shipping costs are 5.95 EUR / 7.00 USD / 4.60 GBP per order. For shipments to the peninsula and Balearic Islands, delivery is made within 24/48 hours from the day payment is made efective and provided the order is received before 14.00 h. Shipment is made with MRW.
  • Canary Islands, Ceuta and Melilla: Shipping costs are 9.90 EUR / 13.70 USD / 9.00 GBP per order and shipments are made with POST, blue package if the order weighs more than 2 Kg. and urgent letter if less than 2 Kg. Delivery of shipments made by POST may vary. A shipment identification number is provided for tracking in www.correos.es
  • International: Shipping charges are calculated automatically when ordering, the amount depends on the country and weight of the order. Shipment is made with CORREOS or DHL. For more detailed information, please visit Shipment Information on the menu.

WARRANTY AND RETURN OF AN ITEM:
Our customer service department provides after-sales service to solve any problem with our products or shipments through which we try to offer a fast and efficient service to our customers.
MosquitoHouse.com guarantees the quality of their products. The buyer has 14 days from the date of delivery for any return. If returns or exchanges are due to a defect in the product or workmanship, we will arrange the shipping costs generated. In other cases, eg: error of the order by the customer, shipping and return are borne by the buyer.

IMPORTANT: ITEMS WHICH HAVEN BEEN HANDLED OR WITHDRAWN FROM ITS PACKAGE SHALL NOT BE ACCEPTED EVEN IF THEY ARE IN EXCELLENT CONDITION.  


PRIVACY POLICY:
All information submitted through forms on this website will be treated in strict confidence in accordance with Law 15/1999 of December 13 Protection of personal data and inform you that you are entitled to access the file, rectification and deletion of data, and may exercise such rights by sending a request email to the address mosquitohouse@mosquitohouse.com.
The data requested are strictly necessary for the correct identification of the sender and perform basic tasks to complete your request.
MosquitoHouse.com insists on its commitment to responsible use and confidentiality of data, ensuring that user data is handled in accordance with legal requirements and will only be used by companies MosquitoHouse.com and its environment services the stated purpose.
The data collected are adequate, relevant and not excessive in relation to the scope and purposes described.
The user, in any case, the veracity of the data provided, MosquitoHouse.com the right to deny service to any user who has provided false information, without prejudice to other actions stipulated by law.
By sending the forms on this website, the sender agrees to automatic processing of the data included therein. In any case, the data will not be passed on to third parties.