SHIPMENT INFORMATION

UNITED KINGDOM, IRELAND AND REST OF EU COUNTRIES: Road transport with DHL. Shipping costs are calculated automatically when ordering by weight of the order, with a minimum of €12.95. Delivery time is 4-6 business days depending on the destination country. Delivery charges are free in orders over 150 EUR. When processing the order, a discount of 21% shall by made since VAT is not to be charged. Customs charges are not included.

UNITED STATES AND CANADA: Air shipment with DHL. The shipping costs are calculated automatically when ordering by weight of the order with a minimum of €34.95/ $40.20 / £26.20. Delivery time is 4-9 business days depending on the destination country. Tracking number shall be provided by email. When processing the order, a discount of 21% shall by made since VAT is not to be charged. Customs charges are not included.

SPAIN, BALEARES AND PORTUGAL: Shipping with MRW. Shipping charges are €6,10 / $7.00 / £4.60 per order. Delivery is 24/48 hours after the payment is made as long as it is made before 13:00.

CANARY ISLANDS, CEUTA AND MELILLA: Shipping with Correos. Shipping charges are €9,90 / $11.40 / £7.40 per order. Shipping is done as paquete azul if weight is over 2 Kg. and as carta urgente certificada if weight is less than 2 Kg. The delivery of these items depends on POST. Tracking number shall be sent by email for its tracing in www.correos.es. Shipping charges are € 9.95 and the delivery time is 1 week aproximately. Customs charge and VAT are not included and shall be paid by the receiver.

NON EU EUROPE AND OTHER DESTINATIONS: Road shipment to non EU countries and air shipment to the rest of coutries with DHL. The shipping costs are calculated automatically when ordering by weight of the order with a minimum of €34.95/ $40.20 / £26.20. Delivery time depends on the destination country. Tracking number shall be provided by email. When processing the order a discount of 21% will be made since VAT is not to be charged. Customs charges are not included.

WARRANTY AND RETURN OF AN ITEM.

Our customer service department provides after-sales service to solve any problem with our products or shipments through which we try to offer a fast and efficient service to our customers.

MosquitoHouse.com guarantees the quality of their products. The buyer has 14 days from the date of delivery for any return. If returns or exchanges are due to a defect in the product or workmanship, we will arrange the shipping costs generated. In other cases, eg: error of the order by the customer, shipping and return are borned by the buyer.

IMPORTANT: ITEMS WHICH HAVEN BEEN HANDLED OR WITHDRAWN FROM ITS PACKAGE SHALL NOT BE ACCEPTED EVEN IF THEY ARE IN EXCELLENT CONDITION.